Yes, we take the safety and security of our guests and crew seriously on Ha Long Bay cruises; hence, we have 24h security on board. The Captain and Cruise Manager are the Security Officers and you are welcome to ask about personal safety ashore or while cruising. Furthermore, you can use safes in the cabins or suites to store jewelry and other valuables or deposit it in the safety deposit box at the Reception Desk.

In addition, the lifeboats are located on the Sundeck; each accommodates a maximum of 12 people. Also, life vests are available in each cabin, under your bed, in the dining area under your chairs, and in the tender boat; so please check for those once on board. Guests are recommended to wear a life jacket for all excursions, kayaking, and swimming activities.

In case of emergency, please put on the life vest and gather at the reception area. We do offer life vest in children and even infant sizes. Follow the instructions of the cruise manager or chief purser. Your cabin is also equipped with a hammer for breaking the window and an emergency lamp. Tender boats and lifeboats are ready and there are enough places provided for all passengers. For emergency cases Ha Long Bay cruises, the reception area is the central point on board and our staff is on 24-hour standby behind the reception desk.

Medical service on Ha Long Bay cruises? 

There are no onboard doctors as part of the crew. However, all vessels are equipped with First Aid Kits and a basic medical service (medicine supply). Please ensure you bring adequate supplies of prescription medications to cover the duration of your trip. We also recommend you bring medicines for colds, fever, and diarrhea. Of course, we hope you will not need them, but it is always better to be prepared. If a serious medical emergency requires assistance from onshore, we will take you back to the pier within one (01) hour. If you or one of your cruise companions is feeling ill, please inform the Reception Desk immediately.